Flowserve Corporation Customer Care Engineer in Desio, Italy

Company Overview:

Flowserve is the recognized world leader in supplying pumps, valves, seals, automation, and services to the power, oil, gas, chemical, and other industries. With more than 18,000 employees in more than 55 countries, we combine our global reach with a local presence.

Position Description:

· Customer claim technical and commercial management;

· Mechanical pump failure trouble shooting, route cause analysis and report;

· Customer relations management and site claim management: travelling to visit sites for claim discussion and local engineering support (expected WW travel time from 10% to 20%);

· Drive activities in order to identify the root causes of warranty problems and lead to the resolution of them in collaboration with QA/QC, Engineering and Production;

· Commercial and technical support prompt resolution of field problems associated to the product business of the Company;

· Control and forecast expenditure and ensure that the Company is not financially exposed

· Interaction with the Company organization to improve the products / processes from the claim experienced.

Position Requirements:

· Engineering degree or equivalent experience

· Experience in Manufacturing and Engineered environment (2/3 years at least)

· Experience in Project Management

· Fluent in English language

· Available to travel worldwide

Job Posting/Business Card Title:

Customer Care Engineer

Percentage of Approximate Travel Required:


Primary Posting Location:

Desio, IT

Job Posting Category:


Employment Type:

Full time

Relocation Eligible:


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