Flowserve Corporation HR Manager - Professional Services in Haywards Heath, United Kingdom

Company Overview

Flowserve is the recognized world leader in supplying pumps, valves, seals, automation, and services to the power, oil, gas, chemical, and other industries. With more than 18,000 employees in more than 55 countries, we combine our global reach with a local presence.

Position Description

Professional Services is responsible for the regional and local delivery and execution of HR programs and policies as well as providing day-to-day HR support for people managers on all aspects of the talent lifecycle. Working closely with Centres of Expertise and Regional Service Delivery, Professional Services contributes to resolution of issues beyond Tier I and Tier II support, which require professional-level consulting and decision making skills. They also collaborate with HR Business Partners to ensure workforce planning and human capital management initiatives specific to a platform or business unit are deployed locally.

Located in Haywards Heath, UK, this position will lead the HR professional services team members who are supporting people managers across the UK, Nordics, Russia, Czech Republic and the Middle East. The position reports to the EMA Regional HR Director.

Position Requirements

HR Process/Practice Leader: Partner with people leaders and employees to fully implement Regional and Global HR practices and policy to ensure FLS values are maintained and HR strategy is advanced.

Talent Acquirer: Execute talent acquisition strategies/processes to meet needs of supported operations.

Talent Developer: Provide professional-level training and coaching to individuals and teams using developed FLS processes and tools.

Management Coach: Coach and advise people leaders supported in daily application and development of leadership competence required to effectively manage their direct reports and teams.


  • Facilitate career talent acquisition programs designed to meet future talent demands of business. Support COEs in broader Company branding and diversity recruiting initiatives.

  • Manage requisition workflow including accuracy/quality of position descriptions, appropriate titling/levelling assignment, and overall data accuracy.

  • Partner with talent acquisition resources to fill open positions with high-quality candidates; support the hiring process via interviews, offer generation/approval, and escalation of hard-to-fill requisitions.

  • Develop hiring manager capabilities in selection tools/processes to enable the best hiring decisions possible. Contribute to selection process for managerial/other key hiring decisions.

  • Support integration of new associates related to mergers/acquisitions in area of responsibility.


  • Coach employees and managers on performance/personnel issues and dispute resolution

  • Approve written employee actions including performance improvement plans and progressive disciplines; seek additional review from Centre of Expertise and Legal as needed

  • Investigate grievances/complaints related to disciplinary actions, discrimination, harassment and workplace violence; protect confidentiality and sensitivity of investigation details. Engage in other investigations as directed by Ethics function.

  • Support site-level employee engagement initiatives including survey participation; drive employee and manager accountability for plans to monitor and improve engagement

  • Provide initial counsel to managers regarding compensation and benefits requests; escalate to the appropriate HR and business leaders for final approval


  • Counsel Managers on deployment of CPP process, and influence improved compliance and effectiveness.

  • Ensure compliance with Performance Culture objectives, actively encouraging robust performance differentiation with supported managers.

  • Deliver COE-supplied training content specified by Corporation, or other programs as directed in support of approved location/platform initiatives.


  • Propose/Review termination requests for compliance with FLS process, and to ensure effective management of FLS risks.

  • Plan/Execute approved RIF programs in area of responsibility

  • Maintain local exit interview process to collect feedback from departing associates to identify potential improvement opportunities.


An experienced HR generalist, CIPD qualified, with at least 3 years’ experience of leading a regional HR team. The successful contributor in this role should demonstrate proficiency in the following:

  • Demonstrates understanding of HR practices and policies, and that of nuances and/or legal restrictions within site level.

  • Ability to understand the need for change and adapt to change

  • Displays a high energy level and sense of urgency for getting things accomplished; shows a bias towards action

  • Able to make sense of issues, identify and solve problems

  • Able to convince others on proposed courses of action

  • Utilizing PC-based tools to extract and analyse date, and make/present data-based recommendations to stakeholders. - Empowers others by giving them responsibility and authority, while providing guidance and support

  • Fosters open communications and seeks the ideas and opinions of others

  • Maintains control and composure during periods of stress; doesn’t pass on stress to others

  • Helps team members understand the need for change and helps them adapt to change

  • Keeps the “big picture” in mind when solving problems and making decisions

The ideal candidate for this position should present a good balance of the following critical competencies: Finding Solutions, Serving Customers, Influencing Others, Thinking Strategically, Driving Results, Operating Effectively, Knowing your Business, Adapting to Change, Setting Direction, Inspiring Others and Developing Talent.

Job Posting Category Human Resources

Employment Type Full time

Percentage of Approximate Travel Required 5%

Remote Worker

Other Posting Location

Relocation Eligible No

Country Great Britain

Req ID 35817BR