Flowserve Corporation LCA Operations Manager EMA in Roosendaal, Netherlands
Flowserve is the recognized world leader in supplying pumps, valves, seals, automation, and services to the power, oil, gas, chemical, and other industries. With more than 18,000 employees in more than 55 countries, we combine our global reach with a local presence.
The Life Cycle Advantage (LCA) Operations Manager EMA’s primary responsibility is to provide strong technical leadership to end-user regional Sales & Operations teams through established “best practices” and provide standardization of effort throughout all Life Cycle Advantage sites for Seals & Pumps. The incumbent is expected to administer and promote positive change within the assigned region while ensuring Flowserve and customer commitments are achieved. The incumbent will report directly to the Director & General Manager Operations and Sales, and be part of a team of Regional LCA Operations Managers. This role can be filled at any Flowserve facility in the EMA region.
Bachelor’s or Master’s degree in Mechanical Engineering or other related qualifications is preferred;
Minimum of 5 years of experience in the Seal and/or Rotating Equipment Industries;
Customer focus and good teamwork skills;
Previous experience managing people resources;
Must have excellent PC skills and be completely familiar with the local business systems and all internal systems and reports;
Must have excellent written and verbal communications skills and be effective in stressful situations;
Must have good commercial skills to support sales when interacting with the customer;
Be able to demonstrate a capability to handle / manage multiple tasks and demonstrate responsiveness to tight deadlines;
Past experience of developing and building multidiscipline teams & cultures is preferred;
Excellent in the English language;
Willing to travel (up to 75%).
Build LCA Business Plans that should be the basis of the yearly LCA Balanced Scorecard and Financial Plans (Gross Margin in FF & B&S Growth through additional business, Change-Outs);
Work with local Operations & Sales and LCA Management to ensure Flowserve meets its contractual commitments to the end users by working closely with Operations & Sales to meet all Site Financial, Customer Satisfaction, Business Plans, Operational KPI’s and MTBR goals;
Lead outstanding customer communication through quarterly metric driven Alliance meetings;
Accountable for coaching and training Regional LCA Operations Managers, Reliability Engineers (RE) & On-Site Application Engineers (OSAE) in support of key LCA initiatives and strategies to support existing and new LCA clients;
Lead a culture of ongoing development for yourself and individuals within your team with objectives to expand FLS organizational capability and retain/cultivate our talent succession plans are in place for your role and identified key roles within your team;
Act as a mentor to Regional LCA Operations Managers, RE’s, OSAE’s and Sales Engineers with regards to implementing strategic world class Alliances through established LCA Best Practices;
Promote Global Resolution of Bad Actors & Up-grades (pump compressor, mechanical seals, pumps and systems, intelligent technology);
Interface with regional Flowserve management to identify underperforming LCA locations and proactively coordinate action plans to drive improvements;
Act as lead on implementation of new programs and aid in the transition from contract to site implementation;
Coordinate establishment of key performance indicators (KPI) at each alliance site; Coordinate monitoring of KPI’s with site SE's and/or OSAE's and assure that each site has tabulated the financial benefit of the alliance to the user;
Assure that FSD’s market share growth commitment at each alliance site is achieved; Together with Operations & Sales Management, establish market share growth objectives, through competitor's change-outs, each year for each regional alliance site;
Manage the scorecard process within the assigned region to ensure that a scorecard for each assigned alliance location is prepared quarterly on an equitable basis;
Provide training and instruction as required for sales personnel to ensure that the requirements are well understood;
Ensure quality of QRC / engineering / service support at alliance sites;
Aid in the development of new LCA initiatives and help identify short and long-term growth opportunities for Flowserve;
Work closely with LCA Development Management;
Active participation on the local / regional S&OP forecasting process, by supporting and driving market-share, revenue and profitability growth initiatives in a financially sound manner.
Key result area’s
Assure alliance’s performance in the region;
Meet the Yearly plan LCA Balance Scorecard;
Assure profitably of LCA contracts;
Effectively lead and manage people resources.
A great place to work. Not only because we offer safety, loyalty and responsibility. Also
because we offer competitive salary packages.
Job Posting Category Operations
Employment Type Full time
Percentage of Approximate Travel Required 75%
Other Posting Location
Relocation Eligible No
Req ID 35252BR