Flowserve Corporation Operations Manager in Tarragona, Spain
Flowserve is the recognized world leader in supplying pumps, valves, seals, automation, and services to the power, oil, gas, chemical, and other industries. With more than 18,000 employees in more than 55 countries, we combine our global reach with a local presence.
The Operations Manager South Europe & Africa will be primarily responsible for providing strong technical leadership to end-user regional Sales & Operations teams and standardization of effort throughout all customer’s sites for Seals & Pumps.
The selected candidate is expected to administer and promote positive change within the assigned region while ensuring Flowserve and customer commitments are achieved. This position reports directly to the LCA General Manager Operations EMA, becoming part of a team of Regional Operations Managers. Due to the number of active contracts, the location preferred is Spain.
The main duties of the Operations Manager include:
Build Customer’s Business Plans that should be the basis of the yearly Balanced Scorecard and Financial Plans.
Work with local Operations & Sales and customer’s Management to ensure Flowserve meets its contractual commitments to the end user.
Lead outstanding customer communication through quarterly metric driven client’s meetings
Provide training to the Regional Reliability Engineers & On-Site Application Engineers in support of key client’s initiatives and strategies.
Lead a culture of ongoing development for oneself and for team members with the objectives to expand Flowserve organizational capability and cultivate talent.
Act as a mentor to Regional Reliability Engineers, On-site Application Engineers and Sales Engineers with regards to implementing strategic world class Alliances through established Best Practices
Promote Global Resolution of Bad Actors & Up-grades (pump compressor, mechanical seals, pumps and systems, intelligent technology)
Interface with regional Flowserve management to identify under performing customer’s locations and proactively coordinate action plans to drive improvements
Coordinate establishment of Key Performance Indicators at each customer’s site
Assure that Flowserve’s market share growth commitment at each customer’s site is achieved; Together with Operations & Sales Management, establish market share growth objectives, through competitor's change-outs, each year for each regional site
Manage the scorecard process within the assigned region to ensure that a scorecard for each assigned alliance location is prepared quarterly on an equitable basis.
Bachelor’s or Master’s degree in Mechanical Engineering or similar
Minimum of 5 years of experience in the Seal and/or Rotating Equipment Industries;
Minimum 3 years of experience managing people resources
Proficiency in English language is essential
Customer focus and good teamwork skills
Must have excellent written and verbal communications skills and be effective in stressful situations
Must have good commercial skills to support sales when interacting with the customer;
Be able to demonstrate a capability to handle multiple tasks and demonstrate responsiveness to tight deadlines.
- Previous international experience
Job Posting Category Operations
Employment Type Full time
Percentage of Approximate Travel Required 65%
Other Posting Location
Relocation Eligible Yes
Req ID 36052BR