Flowserve Corporation Operations Manager in Tarragona, Spain

Company Overview

Flowserve is the recognized world leader in supplying pumps, valves, seals, automation, and services to the power, oil, gas, chemical, and other industries. With more than 18,000 employees in more than 55 countries, we combine our global reach with a local presence.

Position Description

The Operations Manager South Europe & Africa will be primarily responsible for providing strong technical leadership to end-user regional Sales & Operations teams and standardization of effort throughout all customer’s sites for Seals & Pumps.

The selected candidate is expected to administer and promote positive change within the assigned region while ensuring Flowserve and customer commitments are achieved. This position reports directly to the LCA General Manager Operations EMA, becoming part of a team of Regional Operations Managers. Due to the number of active contracts, the location preferred is Spain.

The main duties of the Operations Manager include:

  • Build Customer’s Business Plans that should be the basis of the yearly Balanced Scorecard and Financial Plans.

  • Work with local Operations & Sales and customer’s Management to ensure Flowserve meets its contractual commitments to the end user.

  • Lead outstanding customer communication through quarterly metric driven client’s meetings

  • Provide training to the Regional Reliability Engineers & On-Site Application Engineers in support of key client’s initiatives and strategies.

  • Lead a culture of ongoing development for oneself and for team members with the objectives to expand Flowserve organizational capability and cultivate talent.

  • Act as a mentor to Regional Reliability Engineers, On-site Application Engineers and Sales Engineers with regards to implementing strategic world class Alliances through established Best Practices

  • Promote Global Resolution of Bad Actors & Up-grades (pump compressor, mechanical seals, pumps and systems, intelligent technology)

  • Interface with regional Flowserve management to identify under performing customer’s locations and proactively coordinate action plans to drive improvements

  • Coordinate establishment of Key Performance Indicators at each customer’s site

  • Assure that Flowserve’s market share growth commitment at each customer’s site is achieved; Together with Operations & Sales Management, establish market share growth objectives, through competitor's change-outs, each year for each regional site

  • Manage the scorecard process within the assigned region to ensure that a scorecard for each assigned alliance location is prepared quarterly on an equitable basis.

Position Requirements

  • Bachelor’s or Master’s degree in Mechanical Engineering or similar

  • Minimum of 5 years of experience in the Seal and/or Rotating Equipment Industries;

  • Minimum 3 years of experience managing people resources

  • Proficiency in English language is essential

  • Customer focus and good teamwork skills

  • Must have excellent written and verbal communications skills and be effective in stressful situations

  • Must have good commercial skills to support sales when interacting with the customer;

  • Be able to demonstrate a capability to handle multiple tasks and demonstrate responsiveness to tight deadlines.

Preferences

  • Previous international experience

Job Posting Category Operations

Employment Type Full time

Percentage of Approximate Travel Required 65%

Remote Worker

Other Posting Location

Relocation Eligible Yes

Country Spain

Req ID 36052BR