Job Information
Flowserve Corporation Technical Support in Irving, Texas
Company Overview:
If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!
Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Driven by our Purpose, we are committed to building a more sustainable future to make the world better for everyone. With more than 16,000 employees in more than 50 countries, we combine our global reach with local presence. We support more than 10,000 customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses, and governments globally.
Join a company where the people challenge themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. You will be part of a team known for its industry-leading talent, unparalleled portfolio, and unmatched commitment to customer success. Flowserve’s culture promotes recognition and rewards creativity, hard work, and commitment. We invite you to put your talents and career in motion at Flowserve.
Role Summary: The Technical Support team member is accountable for technical review, execution, maintenance, and customer support. Adherence to standard procedures and timely completion of contract deliverables.
Responsibilities & Requirements:
Manage, deliver, and support IT initiatives that identify, design, implement creative business and technology solutions for business operations
Establish relationships with business users and engage in day-to-day interactions with business management, sponsorship, key business application owners and act as their trusted IT adviser
Support key business applications from conception to grave i.e. be responsible for product management (need identification), implementation, training, ongoing health & support and finally transition to newer technologies or landscape
Makes efforts to understand & learn business and technical and functional skills needed to do the job
Adherence to Flowserve policies and procedures
Other duties as assigned.
Required Skills:
BS or BA Degree in relevant field and 3-5 years relevant experience
Experience as an IT Business Analyst, Systems Analyst, Programmer, or in a related occupation
Excellent business engagement, organization, and communication skills
Experience supporting various IT systems and understanding issue resolution processes
Customer service attitude and must be adept at communicating with non-technical business personnel
Ability to learn quickly and work with agility.
Excellent documentation skills
Preferred Experience / Skills:
Participated in a full life-cycle application implementation experiences from requirements to production support
Demonstrated ability to work in a matrix team structure
Experience using 3rd party resolution tools such as Unisys
This is a hybrid role located in Irving, Tx
Flowserve offers competitive pay, annual bonuses, medical benefits on day 1, generous paid vacation time, paid holidays, 401(k) and many other excellent benefits!
Req ID : R-9554
Job Family Group : Information Technology
Job Family : IT Information Systems Operations
EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access flowservecareers.com as result of your disability. You can request a reasonable accommodation by sending an email to employment@flowserve.com. In order to quickly respond to your request, please use the words "Accommodation Request" as your subject line of your email. For more information, read the Accessibility Process.