Job Information
Flowserve Corporation Service Advisor, Valves in Edmonton, Alberta
Company Overview:
If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!
Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Driven by our Purpose, we are committed to building a more sustainable future to make the world better for everyone. With more than 16,000 employees in more than 50 countries, we combine our global reach with local presence. We support more than 10,000 customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. Join a company where the people challenge themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. You will be part of a team known for its industry-leading talent, unparalleled portfolio, and unmatched commitment to customer success. Flowserve’s culture promotes recognition and rewards creativity, hard work, and commitment. We invite you to put your talents and career in motion at Flowserve.
Role Summary:
This role of Coordinator has two facets to the position.
The Service Advisor role is to be in the forefront of the repair and service opportunities. While working with the planner, the Service Advisor is to execute the commercial functions to communicate with customers and meet the customer’s needs. Answer technical and commercial questions and provide technically sound and competitive quotation solutions for repair or service jobs. Additional responsibilities include problem solving as it relates to the repair of valves and automations, and hosting inspectors as required.
The Order Fulfillment Coordinator side is to be the forefront of active valve orders. This role will be working with suppliers and engineering to track and report out on order status as required by the customer. Additional responsibilities include documentation collection and organization for each order as required. The activities for this portion of the role do not include quoting or sourcing new valve solutions but commences once a valid order is received.
Flowserve offers competitive pay, annual bonuses, medical benefits on day 1, generous paid vacation time, paid holidays and many other excellent benefits
Responsibilities:
Supporting Sales for Repair and Service Orders
Receipt of inquiry from Customer and/or Sales
Create Aftermarket Portal Opportunity and Job Folder
Initial and final quotation for all stages of repair cycle
Support for Disassembly, Cleaning, Inspection & Quality
PO contract review & new customer MDM and T&C’s review
Sales Order Header entry into Oracle
Interact with customer on upgrade/modification/discovery work
Support Planning/Technicians with any technical issues in the rebuild of the valves
Track order status throughout it’s life and communicate with customers as needed with delivery updates
Working from facility position
Requirements:
Technical Degree an asset
3 – 4 years of related Customer Service Experience OR
4 Years of successful Service Coordination or application engineering experience
Project Management experience
Knowledge and experience in serving process control markets
Excellent oral and written communication skills with the ability to present effective information in one-on-one or small group settings with customers
Detail oriented with strong interpersonal and organizational skills
Computer skills including Microsoft Office, Internet along with the ability and willingness to learn how to use other or new business software packages as required by the role
Oracle experience is not required but preferred
Working ERP knowledge is beneficial
Valve and Actuation shop experience is preferred
Req ID : R-9245
Job Family Group : Logistics
Job Family : LO Coordinator
EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access flowservecareers.com as result of your disability. You can request a reasonable accommodation by sending an email to employment@flowserve.com. In order to quickly respond to your request, please use the words "Accommodation Request" as your subject line of your email. For more information, read the Accessibility Process.